Returns & Exchanges
At Doutlet Egypt, we strive to ensure your complete satisfaction with every purchase by offering a flexible 14-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund or replacement.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 14 days of delivery to provide your order number and the reason for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all invoices and promotional materials are included to avoid processing delays.
Courier Pickup
Our logistics partner will contact you within 48-72 hours to collect the package from your doorstep at a scheduled time that suits you.
Quality Check & Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method or via bank transfer within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing